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PRIVACY POLICY

Oudlux takes your privacy seriously. This privacy policy describes what personal information we collect and how we use it.

In the development of new communication tools, it is necessary to pay attention closely when it regards personal information. We take pride in respecting confidentiality of any personal information we collect.

Your personal information is collected through the web-site.

We use the information thus collected for the following purposes:

  • Mailing Information for promotional offers
  • Order follow ups
  • Statistics
  • Contact
  • Site management

We collect some information through log files and cookies.

  • IP Address
  • Visited pages
  • Applications
  • Day-time connection

Using those log enable us to :

  • Improvement of service
  • Personalized Profile
  • Order Status
  • Statistics

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Security & Confidentiality

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL Protocol (Secure Sockets Layer)
  • User access – authorized personnel only
  • Network surveillance softwares
  • Backup
  • Numeric certificate
  • Login / password
  • Firewalls

We are committed to maintaining a high degree of confidentiality in integrating the latest technological innovations to ensure the confidentiality of your transactions.However, as no mechanism provides maximum security, an element of risk is always present when using the Internet to transmit personal information.

Collection of Personal Information

We collect the following information:

  • Full Name
  • Address
  • Email Address
  • Phone Number
  • Language Preference

Personal information we collect is collected through forms , cookies and through the interaction between you and our website.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

Right of Opposition and Withdrawal

We are committed to providing a right of opposition and withdrawal.Your right to object our use of your personal information.The possibility is offered to users to refuse that their personal information be used for certain purposes mentioned in the collection. The right of withdrawal is defined as the possibility offered to users to request that their personal information are omitted. To exercise these rights, you should contact us via telephone at (647) 977-7525 or mailing us at:

OudLux

1904 Russell Rd
Ottawa, ON K1G 1L6

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

UPDATES

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (647) 977-7525 or info@oudlux.com

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